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Merchants

Running a shop on Clear: the merchant app at merchant.useclear.org and the Clear for Merchants app for iOS and Android, for owners, managers and counter staff.

2 min readUpdated View source

On this page

The merchant app is the shop's point of sale. One counter takes Clear, cards (Stripe smart readers, the Stripe Reader M2 and Tap to Pay), cash and split payments, sends payment links, and takes payments from a customer's phone at the table. Around it: inventory, tables, closing the day, payouts, staff and settings.

The terms a shop signs, and who sets them, are in Governance. The developer side (payment links, checkout and the /v1 API) is in Developers.

Guides

Setting up a shop
Signing up, the owner's sign-in, verifying the business, linking a bank, connecting Stripe, enrolling and removing tablets, the installed app and getting it
Staff and shifts
Counter, manager and owner, and who can do what; PINs; shifts, breaks and hours; tip sharing
Taking payments
A sale start to finish; Clear, card, cash and split; payment links; paying from a phone; receipts; offline, and why cards wait
Refunds, voids and disputes
Who approves what, voiding today's sales, card, cash and Clear refunds, card and Clear disputes
Closing the day
Opening the drawer, No sale, blind counts, sign-offs, Close the day, closing with one person on, the end-of-day summary
Payouts
Owed and held, when you're paid and net-30, withdrawing, fees, reconciliation, statements and exports
Settings and inventory
Every Settings section; tax, tips, discounts, receipts; leaving Clear; the catalogue and importing a spreadsheet
Clear Terminal
Points, the Pay case and an M2 at the table, the cash drawer, printers, tables and the wait list; hardware on order
Rewards and online sales
Your shop app: points, rewards, offers, your own domain, the store app, what the add-ons cost; Pay with Clear on your website

Troubleshooting

Each guide ends with what its errors mean: setting up · taking payments and readers · refunds and voids · closing · payouts · Clear Terminal.

A PIN lock ("Too many wrong PINs") is explained in Staff and shifts.

Where to find

Topic
Where
Installing Clear for Merchants on a tablet or phone
Getting the installed app
Card payments while offline
Card payments while offline
Closing with one person on
Closing with one person on
Leaving Clear
Leaving Clear
Prices of the shop app add-ons
What the add-ons cost
Prices of Clear hardware
Hardware on order
Who decides this
GovernanceHow the co-op decides